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This document presents the results of a heuristic evaluation carried out by Sperientia's LabT [Studio + Lab]® on the Farmacia San Pablo application between June 20 and June 21, 2022. The purpose of this was to know and understand the possible usability problems that a user could have when interacting with the platform. This evaluation was conducted on a non-profit basis, being a learning activity carried out by 5 evaluators of the UX researcher apprentice program spring 2022 that make up the LabT.


Farmacia San Pablo is a Mexican company dedicated to the sale of medicines and products for wellness and health founded in 1936, which has a digital application derived from the website with the same name. The application is not only for the purchase of products but also works to request invoices, search for branches, check the status of your shipments and others. The app is currently available for download on Android and IOS systems.

Heuristic Evaluation of San Pablo Pharmacy app

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