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This report shows a quantitative summative study, designed and carried out from September 27th to October 14th, where a Non-Moderated Usability Test was executed for the websites of the department stores El Palacio de Hierro and Liverpool, in its desktop version, in order to compare the usability and experience that users have when interacting with the platforms, based on a series of specific tasks and objectives.

El Palacio de Hierro vs. Liverpool Study with unmoderated summative tests

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